Regency Properties, a retail commercial real estate company specializing in county seat communities, won the 2017 National Commercial Real Estate Award for Customer Service Excellence from industry analyst CEL & Associates, Inc. One award is given annually in up to five categories based on portfolio size, type of firm and product specialization nationwide. Regency competes in Category 1, which has the largest portfolio size. This exclusive recognition, awarded by the nation’s largest surveyor of tenant satisfaction, is a testament to the superior customer service Regency delivers. Regency first received the award in 2011, and this honor marks five consecutive wins for the retail real estate company.
“We are honored to receive this award for the 5th consecutive year,” said Kevin Hammett, President and CEO of Regency Properties. “This accomplishment is very important for us because it demonstrates our continued commitment to maintaining an industry-leading level of tenant satisfaction.”
Since 1998, the Real Estate Award for Customer Service Excellence has served as the industry-leading benchmark for property performance and tenant satisfaction. Each year, CEL conducts more than 2.5 million tenant surveys to measure performance of commercial properties throughout the country. Survey questions evaluate the retail leasing and property management relationship and the overall quality of services, including: maintenance, readiness and responsiveness to solve problems, property condition and lease renewal intention. Survey respondents rated Regency’s services and property staff as “Outstanding” among their class.
“We are pleased to, once again, congratulate the entire team at Regency Properties for earning this distinction. Regency Properties’ commitment to excellence in customer service reflects the efforts of the entire organization.” said Christopher E. Lee, president and CEO of CEL & Associates, Inc.