Regency Properties, a retail commercial real estate company specializing in county seat communities, has won the 2018 National Commercial Real Estate Award for Customer Service Excellence from industry analyst CEL & Associates, Inc. One award is given annually in five categories based on portfolio size, type of firm and product specialization nationwide. Regency competes in Category 1, which is for portfolios with 35 or more properties. This exclusive recognition, awarded by the nation’s largest surveyor of tenant satisfaction, is a testament to the superior customer service Regency delivers to its tenants. This is Regency’s 6th consecutive win.
“We are honored to receive this award. This recognition reflects our continuous commitment to quality and service to both our tenants and the consumers they serve,” said Kevin Hammett, Regency’s President and CEO.
Since 1998, the Real Estate Award for Customer Service Excellence has served as the industry-leading benchmark for property performance and tenant satisfaction. Each year, CEL conducts more than 2.5 million tenant surveys to measure performance of commercial properties throughout the country. Survey questions evaluate the retail leasing and property management relationship and the overall quality of services, including maintenance, readiness and responsiveness to solve problems, property condition and lease renewal intention. Survey respondents rated Regency’s services and employees as “Outstanding” among their class. Regency Properties owns and manages 68 centers in 19 states, totaling 6.7 million square feet.
“Regency Properties has an excellent record of providing the highest-levels of customer service while continuing to expand their retail portfolio,” said Christopher E. Lee, President and CEO of CEL & Associates, Inc., “We congratulate every member of the Regency Properties’ team on earning this award.”