Regency Properties, a regional commercial real estate company specializing in county seat communities, was awarded the 2013 National Commercial Real Estate Customer Service Award for Excellence from industry analyst CEL & Associates, Inc. This is the second award in three years for Regency Properties, which also won the “A List” award in 2011. Regency Properties is the first and only property management company with a retail focus to be recognized with the designation.
Since 1998, the Real Estate Customer Service Award for Excellence has become the national standard for service excellence. The designation is awarded only to those companies that truly provide a superior level of service. Each year, CEL conducts more than 2.5 million customer surveys, including tenants of Regency Properties, to measure service and performance benchmarks of commercial tenants throughout the country. Survey questions include evaluation of leasing services, maintenance services, lease renewal intention, readiness to solve problems, property condition, responsiveness and management services. The survey respondents rated Regency’s services and property staff as “Outstanding.”
“Customer Service Excellence is reserved only for the Best of Class,” said Christopher E. Lee, President and Chief Executive Officer of CEL & Associates, Inc. “Regency Properties’ receipt of the 2013 National ‘A List’ Award is reflective of the Company’s dedication to service excellence and building a valued relationship with its Tenants. Regency’s tenant-centric approach is highlighted in the Company’s customer-first attitude, property quality and design and overall property management style. We congratulate Regency Properties on earning this prestigious award.”
“We are delighted to be recognized by our industry,” said Regency CEO Kevin Hammett, “but it’s far more gratifying to know that our customers are pleased with our service. The award is a culmination of the effort that all Regency employees put forward in meeting the needs of our tenants and providing an excellent shopping experience for the consumers in the communities that we serve.”
Regency Properties currently owns and manages over 2.5 million square feet of retail space in ten states. High customer service and property standards, coupled with a large network of national retail affiliates, have allowed Regency Properties to create modern and desirable shopping centers in county seat communities.