Regency Properties Wins 4th Consecutive Customer Service Award

Regency Properties, a retail commercial real estate company specializing in county seat communities, has won the 2016 National Commercial Real Estate Award for Customer Service Excellence from industry analyst CEL & Associates, Inc. One award is given annually in up to five categories based on portfolio size, type of firm and product specialization nationwide. This exclusive recognition, awarded by the nation’s largest surveyor of tenant satisfaction, is a testament to the superior customer service Regency delivers. Regency first received the award in 2011, and this honor marks four consecutive wins for the retail real estate company.

Since 1998, the Real Estate Award for Customer Service Excellence has served as the industry-leading benchmark for property performance and tenant satisfaction. Each year, CEL conducts more than 2.5 million tenant surveys to measure performance of commercial properties throughout the country. Survey questions evaluate the retail leasing and property management relationship and the overall quality of services, including: maintenance, readiness and responsiveness to solve problems, property condition and lease renewal intention. Survey respondents rated Regency’s services and property staff as “Outstanding” among their class.

“This award is truly reserved for the best in the commercial real estate industry,” said Christopher E. Lee, president and CEO of CEL & Associates, Inc. “Regency Properties’ recognition is indicative of the company’s commitment to customer service satisfaction and its tenant-centered approach to leasing. We congratulate Regency Properties on earning this prestigious award for the fourth year in a row.”

“We are honored to receive this award as it confirms our commitment to industry-leading tenant satisfaction,” said Regency President and CEO Kevin Hammett. “As we aggressively grow our portfolio of shopping centers located in county seat communities across the country, this recognition by our tenants reflects our continuing commitment to quality and service to them and the consumers they serve.”