Regency Properties, a retail commercial real estate company specializing in county seat communities, won the 2017 National Commercial Real Estate Award for Customer Service Excellence from industry analyst CEL & Associates, Inc. One award is given annually in up to five categories based on portfolio size, type of firm and product specialization nationwide. Regency competes in Category 1, which has the largest portfolio size. This exclusive recognition, awarded by the nation’s largest surveyor of tenant satisfaction, is a testament to the superior customer service Regency delivers. Regency first received the award in 2011, and this honor marks five consecutive wins for the retail real estate company.
“We are honored to receive this award for the 5th consecutive year,” said Kevin Hammett, President and CEO of Regency Properties. “This accomplishment is very important for us because it demonstrates our continued commitment to maintaining an industry-leading level of tenant satisfaction.”
Since 1998, the Real Estate Award for Customer Service Excellence has served as the industry-leading benchmark for property performance and tenant satisfaction. Each year, CEL conducts more than 2.5 million tenant surveys to measure performance of commercial properties throughout the country. Survey questions evaluate the retail leasing and property management relationship and the overall quality of services, including: maintenance, readiness and responsiveness to solve problems, property condition and lease renewal intention. Survey respondents rated Regency’s services and property staff as “Outstanding” among their class.
“We are pleased to, once again, congratulate the entire team at Regency Properties for earning this distinction. Regency Properties’ commitment to excellence in customer service reflects the efforts of the entire organization.” said Christopher E. Lee, president and CEO of CEL & Associates, Inc.
Regency Properties, a commercial real estate company specializing in County Seat Communities, recently acquired three new shopping centers in Northern Indiana. Wabash Crossing West, Lowell Plaza, and College Square Plaza will add a combined 346,038 square feet to Regency’s portfolio.
Wabash Crossing West is a 135,866 square foot shopping center located at 1495 N. Cass Avenue, Wabash, Indiana 46992. Wabash Crossing West is anchored by key tenants such as Tractor Supply, Dunham’s Sports, J&K’s Pets Mega Pet, and Goody’s. Regency recently purchased Wabash Crossing East which makes this new location their second one in Wabash, Indiana.
Lowell Plaza is a 61,504 square foot shopping center located at 2052 East Commercial Avenue, Lowell, Indiana 46256. This center is anchored by national retailers like Dollar General and Shopko. The center also features regional and local tenants such as The UPS Store, Anytime Fitness, Hohman Floral, and Route 2 Wellness.
College Square Plaza is a 148,567 square foot shopping center located at 732 South College Avenue (State Road 231), Rensselaer, Indiana 47978. The shopping center is grocery anchored by Save-A-Lot. Other key tenants include Kem’s Hardware, Family Dollar, Anytime Fitness, Rent A Center, Walgreens, and Christian Clinic.
Regency Properties, a commercial real estate company specializing in County Seat Communities, announces the addition of Joe Eckerman as Acquisitions Analyst. In this new position, he will be responsible for identifying new properties for Regency to purchase.
Eckerman, an Avon, Indiana native, recently graduated from Indiana University Kelley School of Business with a Bachelor of Science degree in Business with majors in finance, real estate finance, entrepreneurship and corporate innovation. Joe completed an internship in the Business Management department at Regency in the summer of 2017.
“Joe will strengthen our ability to identify viable markets for investment consideration,” remarked Chris Folz, Director of Acquisitions. “We are excited to hire an analyst of his caliber to help grow our portfolio.”
Regency Properties, a commercial real estate company specializing in County Seat Communities, announces the promotion of Mandy Chinn to Assistant Controller.
Chinn joined Regency Properties in April 2010 as the Financial Analyst. In September 2012, Chinn accepted the position of Senior Accountant. Chinn was promoted to Accounting Manager in January 2014 and has been a vital part of the accounting department in that role. Now, as Assistant Controller, Mandy will lead the accounting team in developing and maintaining accounting processes and procedures to ensure accurate and timely financial statement reporting.
Mandy graduated from the University of Southern Indiana with a Bachelor’s degree in Accounting and Professional Services. In April 2012, she received certification from the Institute of Management Accountants as a Certified Management Accountant. Mandy is an active member of Fabulous After Thirty Evansville and is on the Board of Directors for the Evansville Chapter of the Institute of Management Accountants.
“Mandy’s insights and contributions have been invaluable”, stated Barry Paddock, Controller. “Her stewardship of the Accounting department and mentorship of our staff has and will continue to enhance Regency Properties and those we serve.”
Regency Properties, a commercial real estate company specializing in County Seat Communities, announces the promotion of Sarah Werner to Senior Business Management Assistant.
Werner joined Regency Properties in August 2015 as Administrative Assistant in the Business Management department. In her new role, Sarah will continue to provide support to Business Managers, assist in the development of strategic plans, and lead multiple projects within the department.
Werner earned her Associates Degree in Business Administration from Ivy Tech Community College. Currently, she is attending the University of Southern Indiana pursuing a Bachelor’s degree in Management. Additionally, she is an active volunteer with the local Fraternal Order of Police, serving as President of the FOPA.
“Sarah has been instrumental in the growth and success of our department and will play a key role as we continue to move forward providing excellent customer service throughout our portfolio”, commented Charles Riffert, Director of Business Management.